PDQ and First Class Service

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PDQ and First Class Service

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PDQ and First Class Service

Posted by Terry Green / 36040 on June 01, 2003 at 15:54:00:

I want to reply to a recent negative posting about the folks at PDQ. We bought
our boat, used, from a broker in Annapolis. The folks at PDQ did not make a
nickle from us, yet every time I have had a question, Rory McGuiness or one of
the other fine folks at PDQ has taken the time to answer in a timely and
friendly manner. The response that we have recieved have been first class
personal service. It appears to me that anyone who has recieved less has
probably approached their problem with a bad attitude and poor seamanship

***********KUDOS TO THE FOLKS AT PDQ YACHTS*********

Follow Ups:

Re: PDQ and First Class Service Chris Randolph 09:50:47 06/13/03 (0)
Re: PDQ and First Class Service Roger Pollard 22:59:34 06/03/03 (0)
Re: PDQ and First Class Service Roger Pollard 22:47:18 06/03/03 (1)
Re: PDQ and First Class Service Bill Fischer 20:04:40 06/02/03 (1)
Re: PDQ and First Class Service Cindy Doug 12:15:41 06/03/03 (0)

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Re: PDQ and First Class Service

Posted by Chris Randolph on June 13, 2003 at 09:50:00:
In Reply to: PDQ and First Class Service posted by Terry Green / 36040 on June
01, 2003 at 15:54:00:


I have to chime in and say that I have never worked with a nicer, friendlier,
more responsive group of people than the folks at PDQ. This was true during the
construction of my boat and thereafter. Furthermore, there are ways of
commenting about issues in an open forum like this that allow one to express a
point of view without becoming pejorative or hostile. I for one, would
respectfully request that civility be maintained on this list.

Follow Ups:

Re: PDQ and First Class Service

Posted by Roger Pollard on June 03, 2003 at 22:59:00:
In Reply to: Re: PDQ and First Class Service posted by Roger Pollard on June 03,
2003 at 22:47:00:


After posting my last response, I read the entry from Simon about the tuning of
a mast on the 36. His 3 entries say nothing. He offers no expilicit directions
on tuning the no spreader mast

Grat service!
Roger

Follow Ups:

Re: PDQ and First Class Service

Posted by Roger Pollard on June 03, 2003 at 22:47:00:
In Reply to: PDQ and First Class Service posted by Terry Green / 36040 on June
01, 2003 at 15:54:00:


Your questions probably did not challenge their design

The mast on Oceania failed twice. Once in 1998 and again (same design ) in 1999

It fell one year apart to the day. Both times sailing in 28 to 30 knots of wind

Both of the surveyors hired by my insurance carrier said the mast was not very
well engineered

When I notified PDQ in 1998 they were not very helpfull. In 1999 they were damn
evasive. Rory and Simone asked why we were sailing in 28-30 knots of wind. My
answer was that I thought I had purchased a bluewater cruiser. They didn't
agree

And they offered no help in re-desinging the mast. Even Bus Ballenger of
Ballenger Spars (Who builds the spars for the Corsair F 24-36 and the Santa Cruz
yachts) could not beleive that PDQ had no advice to offer during the redesign
process

You may be pleased with the response you have received from PDQ, but ask
yourself was it really that critical. Did your boat have a serious failure or
did your mast take a dive?
When that happens they will not be there for you!
It is warm and fussy until it get serious!
Roger

Follow Ups:

Re: PDQ and First Class Service

Posted by Bill Fischer on June 02, 2003 at 20:04:00:
In Reply to: PDQ and First Class Service posted by Terry Green / 36040 on June
01, 2003 at 15:54:00:


I have had the same treatment. Even before I bought the boat when I called the
factory with questions, service was top notch. "Trekka" 32 # 30.

Follow Ups:

Re: PDQ and First Class Service Cindy Doug 12:15:41 06/03/03 (0)

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Re: PDQ and First Class Service

Posted by Cindy Doug on June 03, 2003 at 12:15:00:
In Reply to: Re: PDQ and First Class Service posted by Bill Fischer on June 02,
2003 at 20:04:00:


Ditto big time here. We bought our PDQ36 third hand and are probably the
youngest and brokest of the owners... yet Rory, Simon, Debbie, Lynn and the gang
bend over backwards to help us with answers (to our endless questions), parts
shipped to exotic locations, diagrams or whatever we need. They have not a
nickel to gain from us either and truly could not be nicer! They are the example
of customer service that everyone else should follow!
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