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excel water heater

Posted: Fri Nov 21, 2008 9:13 am
by warrenthames
Does anyone have an excel water heater installed on their boat? I just purchased one from the excel online store and cannot get in touch with their technical support service ( or anyone else ). If you have installed one on your boat, please contact me or let me know how to talk to a live person at their company. Thank you, Warren Thames- warrenthames@gmail.com or better yet- 239-910-2120. happy sailing!

Re: excel water heater

Posted: Fri Nov 21, 2008 9:44 am
by Lady of the Lake
Warren,
Search the forum for the word excel and you will see several postings on the topic. Many of us have installed the unit. I have one in my 36 and am very happy with it.

Sam

Re: excel water heater

Posted: Fri Nov 21, 2008 6:39 pm
by Page 83
I had a problem with my Excel heater; the water inlet threads were not cut deep enough. Via email, I recieved a prompt reply, and an even quickler replacement part. I'm very happy with them!

Re: excel water heater

Posted: Sat Nov 22, 2008 7:00 am
by amytom
They are a Latin American company, though located in the US, so they close down for extended holidays. I bought mine this time last year and it was damaged in shipping. I had a hard time getting a hold of anyone until they got back but then were very prompt in taking care of me.

Re: excel water heater

Posted: Sat Nov 22, 2008 2:08 pm
by warrenthames
Thank you for the responses, I'll keep trying them.