PDQ contact

next exit · Post by **next exit** » Mon Sep 05, 2005 12:13 pm

It seems that Laurie is no longer at PDQ, or her email address has changed.

Would like the name and address of the new contact for Q&A.

Don Wilson

Next Exit

chicagocat · Post by **chicagocat** » Tue Sep 06, 2005 1:42 pm

Hi,

Well, I was working with Laurie on getting a new emergency tiller fabricated when she left.

When I call now, they direct me to a guy named Chris Culver who now handles customer service.

Problem is, I've left a couple messages and haven't heard back from him.

sailors3 · Post by **sailors3** » Tue Sep 06, 2005 2:00 pm

Never dealt with Laurie, but Chris is a good guy but probably a little swamped right now. IN the last 3-4 months PDQ has lost a good number of employees for various reasons and a seem to be very short handed and have people trying to do jobs that they have not done before. As one whose boat is just beginning construction it is a little unsettling. I'm hoping they get these problems resolved soon.

chicagocat · Post by **chicagocat** » Tue Sep 06, 2005 3:31 pm

Thanks for the info.

A couple people I've dealt with in the last few months have left also.

I'm not interested in rumor-mongering, but is there any reason for this? Any reason to worry?

sailors3 · Post by **sailors3** » Tue Sep 06, 2005 4:49 pm

That's a good question. When I talk to Rob or Chris they have said some left to pursue other interests (one guy was going cruising himself), one (Vicki) due to family issues, one (quality control) because she got a much better job offer. Having been in business myself for many years I'm not too concerned. Sometimes people leaving is a good thing, in that it gives you the chance to retrain people. Unfortunatly sometimes you lose really good people and that hurts, for a while, but I think the company is solid. I do think they have had production slow downs and some quality control issues on the last couple of boats, and that concerns me. As a buyer however you do get concerned when the people you have been dealing with during the decision process leave.

next exit · Post by **next exit** » Wed Sep 07, 2005 11:09 am

Thanks for the responses. Now does anyone have a direct email address for Chris.

Don

chicagocat · Post by **chicagocat** » Wed Sep 07, 2005 11:44 am

Hi Don,
I don't. I've just been using the phone. But since laurie's email was landrews at pdqyachts.com, I would assume they use a first intitial/last name convention for email. So give it a try and see if it bounces or not.

Post by **salwa** » Wed Sep 07, 2005 11:45 am

Hi,

The person in charge of warranty issues and technical questions is Chris Calver. He would be more than happy to help out.

Chris' email address is: engineering@pdqyachts.com or call 1.888.297.2287

duetto · Post by **duetto** » Wed Sep 07, 2005 7:55 pm

hi,

we are a recent purchaser of a USED pdq and chris went over and above to help us with "teething" problems.

if chris isn't SWAMPED he will try to help you.

if he IS swamped, then maybe you need to be concerned.

john & diane cummings
duetto mv34

Dan White · Post by **Dan White** » Fri Sep 09, 2005 7:07 am

I had a warranty problem. Originally Lynne was handling it, but turned it over to Chris, so I was worried. However, he was VERY helpful and responded very quickly and thoroughly. This was resolved to my complete satisfaction last week.

ELIXIR · Post by **ELIXIR** » Fri Sep 09, 2005 7:29 am

Chris Calver's email is engineering@pdqyachts.com. Chris is one of the original designers there and you are correct has had to take on several jobs as others left. As a recent PC34 purchaser I had some intiial problems getting to Chris but none since and found him responsive and informative.
There are holes in their staff right now and the reasons varied but it has slowed things down obviously. For new boat purchasers have no quality control person could be troublesome. Strongly recommend you fly up close to the end of your boat's production and do a careful detailed inspection. Mistakes get made by any builder but my experience with PDQ was they are quick to correct them.

sailors3 · Post by **sailors3** » Sat Sep 10, 2005 7:56 pm

All of your responses are reassuring. Which brings up the question I posted on another forum...did anyone have a survey done either during production or immediately after? If so, did it help? Who did you use? Etc.
Any information would be appreciated.

Rejoice · Post by **Rejoice** » Mon Sep 19, 2005 9:58 pm

We have had a couple of issues on MV/34-51 the last few months as well as many questions that arose because of a Power Squadron course on marine electronics I took. I emailed all questions to Chris. He was superb in the quickness of his responses and his follow up. He even called me a couple of times, rather than rely on email. No boat company is going to be perfect, but Annie and I have found the now 16+ month experience with PDQ to be about as good as one can expect.

In contrast, if I may digress, the rep of a Kentucky huge houseboat company was showing the new owners how to run their boat two weeks ago Friday. As Anne and I watched, the rep blithely ran the darn thing into the dock, doing about $30,000 worth of damage.plus punching a hole in the bow of the brand new boat..... I'll stick with PDQ.

ELIXIR · Post by **ELIXIR** » Thu Sep 22, 2005 6:46 am

chris calver....try engineering@pdqyachts.com and leave a voice message as well.

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